1. Introduction
This Refund Policy outlines the terms and conditions for refunds and cancellations for services and products provided by AG Studio ("we," "our," or "us"), an unregistered digital product studio based in Venezuela, operating through the website https://agstud.io.

This policy is part of our Terms and Conditions. By purchasing our products or services, you agree to the terms of this Refund Policy.

2. Application Products Refund Policy

2.1 30-Day Risk-Free Guarantee
We offer a 30-day risk-free guarantee for applications and digital products created and owned by AG Studio. If you are not satisfied with your purchase, you may request a full refund within 30 days of the original purchase date.

2.2 Eligibility for Refunds
To be eligible for a refund on application products:

- The refund request must be submitted within 30 days of the purchase date
- You must provide the order number or proof of purchase
- You must provide a brief explanation of why you are requesting a refund

2.3 Refund Process for Applications
To request a refund for an application product:

1. Contact our support team at hello@agstud.io
2. Include your order number and date of purchase
3. Briefly explain the reason for your refund request

We will process eligible refund requests within 10 business days of receiving all required information. Refunds will be issued using the original payment method when possible.

2.4 Ineligible Refunds for Applications
Refund requests may be denied under the following circumstances:

- The 30-day period has expired
- The application was purchased through a third-party marketplace with its own refund policy
- There is evidence of fraud or abuse of the refund policy
- The terms of use for the application have been violated

3. Design and Development Services Refund Policy

3.1 No-Refund Policy
For design and development services, we maintain a strict no-refund policy once work has commenced. This policy is in place because our services involve the allocation of resources, time, and expertise specifically tailored to your project.

3.2 Project Commencement
Work is considered to have commenced when any of the following occur:

- The initial deposit or payment has been processed
- Project planning or research has begun
- Design or development work has started
- Resources have been allocated to your project

3.3 Project Cancellation
If you wish to cancel a project after work has commenced:

- You will be billed for all work completed up to the cancellation date
- Any non-refundable deposit will be retained
- All rights to work completed remain with AG Studio until full payment for completed work is received

3.4 Exceptions
In exceptional circumstances, we may consider partial refunds at our sole discretion. Such circumstances may include:

- Significant failure on our part to deliver as promised
- Unforeseen business circumstances that make the project impossible to complete
- Other situations as determined by AG Studio management

4. Dispute Resolution

4.1 Quality Concerns
If you have concerns about the quality of our services or products:

- For services: We will address these through the revision process outlined in your project agreement
- For applications: We will work to resolve technical issues before considering a refund

4.2 Resolution Process
In case of disputes regarding refunds:

1. Contact our support team to explain your concerns
2. We will review your case and respond within 5 business days
3. If necessary, we will schedule a meeting to discuss possible resolutions
4. If no resolution can be reached, the dispute will be handled as outlined in our Terms and Conditions

5. Payment Processing Fees
Please note that in some cases, payment processing fees may be deducted from refund amounts. These fees are charged by payment processors and are not within our control.

6. Currency of Refunds
All refunds will be processed in the same currency as the original payment. We are not responsible for any fluctuations in exchange rates between the time of purchase and the time of refund.

7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services or products after any changes indicates your acceptance of the modified Refund Policy.

8. Contact Information
If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

hello@agstud.io

Last Updated: March 10, 2025